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    Our Returns Policy

    We hope you take as much pleasure in your Michael Isaac jewellery as we had in creating it, however if you decide that you would prefer to exchange or return your item(s), we will accept goods returned within 28 days of receipt of delivery (excluding original delivery charge).
    We recommend that you inspect your item thoroughly before removing tags and disposing of the original packaging.

    Returns

    Items that cannot be returned

    Unfortunately we are unable to issue refunds on items that have been made to order or items which have been customised in any way, this includes re-sizing and engraving.

    Due to hygiene grounds, we are unable to accepts returns on earrings.

    Returns

    How to Return your item(s)

    We strongly recommend you use recorded delivery or another secure method of delivery for this. Unfortunately, MI Jewellery cannot be held responsible for non-delivery of returned goods.

    Alternatively items may be returned in person to one of our stockists. Once you have confirmed in writing your request to return or exchange your item we will contact you with all the relevant information.

    Our returns policy does not affect your statutory rights.

     

    Returns

    Returns FAQs

    “How do I receive my returned funds?”

    The cost of any unworn, undamaged items, correctly returned in their original packaging, will be credited to the debit or credit card used in the original purchase.

    “How can I know the ring size for a surprise proposal?”

    The most effective way to discover your partner’s ring size is to get hold of a ring that she wears often on their middle finger. Whilst this is still an imperfect science (and you may need to go up or down a ring size following the proposal), it will stand you in far better stead than simply guessing).

    “I can’t get hold of one of her rings/she doesn’t wear rings – what now?”

    If she does have a ring, but would notice if it went missing, you can use the paper tape instructions listed above to take the inner measurements of the ring. Alternatively, if your partner sleeps incredibly soundly at night, you can try one of the many downloadable ring sizers that can be found online.

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